Refunds & Cancellations Policy

Last updated: 1 June 2025

This policy applies to all orders placed through Board Games Inc-powered storefronts. Please read it carefully before placing an order.

1. Order Cancellations

Orders are sent to the kitchen immediately upon placement and payment confirmation. Due to the perishable and time-sensitive nature of food preparation, orders cannot be cancelled once accepted by the Store kitchen.

If you placed an order by mistake before it was accepted, contact the Store staff immediately. Cancellation at this stage is at the Store’s discretion.

2. Eligibility for Refunds

A refund may be considered in the following circumstances:

• The item ordered was unavailable and an alternative was not accepted by you.
• The order was not delivered to your table due to a Store error.
• A technical error caused a duplicate payment for the same order.
• Payment was deducted but the order was not confirmed (payment gateway failure).

Refunds are not applicable for change of mind, items consumed at the table, or customisation requests that were fulfilled as specified.

3. Refund Process

To request a refund:

1. Contact the Store staff at the time of the issue, or
2. Email hsk@neurotaskai.com within 24 hours of the order, including your order reference number and a description of the issue.

We will review your request and respond within 2 business days.

4. Refund Timeline

Once a refund is approved, it will be processed within 5–7 working days. The amount will be credited to the original payment source (UPI, debit/credit card, or net banking) used at the time of purchase. Bank processing times may vary.

5. Pay Later Orders

Amounts added to a Pay Later tab that are disputed must be raised with the Store owner directly before settlement. Once a Pay Later balance is marked as collected, it is considered settled and refunds will not be processed.

6. Contact for Refund Queries

Email: hsk@neurotaskai.com
Phone: +91 88722 76957
Response time: within 2 business days.